Shipping Policy

Welcome to Aura! We are committed to providing you with the best shipping experience possible. Please review our shipping policy below:

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1. Processing Time
All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification when your order has been shipped.

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2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 5-20 business days

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Please note: Delivery times are estimates and may vary depending on location and carrier delays.

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3. Domestic Shipping
We currently ship within the United States.

Orders are shipped via trusted carriers such as USPS, UPS, FedEx.

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4. International Shipping
Aura offers international shipping to select countries.

International shipping rates and delivery times will be calculated at checkout.

Please be aware that import duties, taxes, and customs fees may apply and are the responsibility of the customer.

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5. Order Tracking
Once your order has shipped, you will receive a tracking number via email.

You can track your shipment through the carrier’s website.

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6. Delays and Issues
Aura is not responsible for shipping delays caused by factors beyond our control (e.g., weather conditions, customs clearance, carrier delays).

If you have any issues with your shipment, please contact us at hello@aurabyheaven.com. We are here to help!

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7. Address Accuracy
Please ensure that all shipping information is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

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8. Lost or Damaged Packages
If your package is lost or damaged during transit, please reach out to us immediately at hello@aurabyheaven.com.

We will work with the carrier to resolve the issue as quickly as possible.